Use the form below to reach the editor of Florence Tourism Guide. Every message arrives in the same inbox and is read by a person.
Before you write: what this site can and cannot do
Florence Tourism Guide is a reference site, not an agency. It cannot book anything, and messages asking it to are the most common ones that go unanswered simply because there is nothing to be done with them. If you need a ticket or a room, go direct:
- Uffizi and Palazzo Pitti tickets — uffizi.it, the only official seller.
- Accademia (the David) — galleriaaccademiafirenze.it.
- The Duomo complex and the cupola climb — duomo.firenze.it. The cupola requires a timed slot; it cannot be added on the day.
- Trains — Trenitalia or Italo.
- A ZTL fine you have already received — this has to be handled with the Comune di Firenze and your rental company. Nobody here can contest it for you.
What is worth sending
- Corrections. The most valuable messages this site receives. Florentine museums change closing days and admission prices without much notice, and a reader standing in front of a locked door knows before the site does. Name the guide and, if you can, link the operator’s own page — that turns a fix from an investigation into a two-minute edit.
- Gaps. A question you could not get answered anywhere, about Florence specifically. These often become guides.
- Press, republishing and permissions. Requests to quote or reproduce material.
- Site problems. A broken page, an image that will not load, a link that goes nowhere.
What to expect
Messages are answered in the order they arrive, usually within a few business days. Corrections are checked against the operator’s own source before anything is changed, so a fix may land before a reply does. There is no telephone line and no public office — this is a small independent publication, and the form is the only route in. Your email address is used to reply to you and for nothing else; see the privacy policy for the detail.